Question 1

What is GoPedl?

Accepted Answer

GoPedl is a mobile app for unlocking bike, kayak, paddleboard, and beach gear rentals at vacation destinations. Your phone replaces the combination lock and the texted code. You reserve, unlock, ride, and return — all without standing in line at a rental shop.

Question 2

Do I need to download GoPedl before I arrive?

Accepted Answer

You can, but you don't have to. If your rental operator booked you through GoPedl, you'll receive a text message with a link to download the app and claim your rental. The first-time setup takes under a minute.

Question 3

Is GoPedl free?

Accepted Answer

Yes, the app is free to download. You only pay for the rental itself, at the price set by the local operator.

Question 4

Where can I use GoPedl?

Accepted Answer

GoPedl is launching at Hilton Head Island, SC, with rollouts through 2026 to Kiawah, Jekyll Island, the 30A corridor, Key West, the Outer Banks, and additional coastal destinations. Check the home page for the latest list.

Question 5

How do I reserve a bike?

Accepted Answer

Open the app, browse rental operators near your location, pick a bike and a date, and book. You can also book directly through the rental operator's website or in person — if they're a GoPedl partner, they'll send you a link to claim your rental in the app.

Question 6

Can I rent for multiple days?

Accepted Answer

Yes. GoPedl supports single-day, multi-day, and weekly rentals. The unlock window resets each day during the operator's hours.

Question 7

What's your cancellation policy?

Accepted Answer

Cancellation policies are set by each rental operator. You'll see the specific terms before you confirm your booking.

Question 8

How do refunds work?

Accepted Answer

If your operator approves a refund, it appears in the app within 3-5 business days back to the original payment method.

Question 9

How does the unlock work?

Accepted Answer

GoPedl uses Bluetooth to talk directly to the smart lock on your bike. Tap the unlock button in the app, and the lock pops open within a couple of seconds. You don't need cell service — just Bluetooth turned on and a fully charged phone.

Question 10

Do I need Bluetooth on?

Accepted Answer

Yes. Bluetooth is how your phone communicates with the lock. The app will prompt you to turn it on the first time you try to unlock.

Question 11

What if Bluetooth isn't working?

Accepted Answer

Make sure you're within a few feet of the lock and that Bluetooth is enabled in your phone's settings. If the unlock still fails, contact the rental operator from inside the app — they can unlock it remotely.

Question 12

What if my phone dies during my ride?

Accepted Answer

Lock the bike before your battery runs out. If you can't unlock the bike to bring it home, contact the rental operator — they can unlock it remotely once you're back near the bike.

Question 13

Can I share my rental with someone else in my group?

Accepted Answer

Right now, the rental is tied to the booking phone number. If someone else in your group wants to ride, they can use the bike — they just won't be able to unlock it independently. Multi-rider support is on our roadmap.

Question 14

What if the bike isn't where it's supposed to be?

Accepted Answer

Contact the rental operator from inside the app. GoPedl shows you the bike's last known location, and the operator can investigate from there.

Question 15

Where do I return the bike?

Accepted Answer

The app shows you the return location and a return-by time on the active ride screen. Many operators allow you to return the bike to the same place it was delivered.

Question 16

What if I'm running late?

Accepted Answer

You can extend your rental from inside the app, subject to availability. If you don't extend and don't return on time, the operator may charge a late fee.

Question 17

How do I confirm the bike is locked?

Accepted Answer

GoPedl will show a "Locked" confirmation in the app once the lock is secured. You'll get a receipt by email and inside the app.

Question 18

What data does GoPedl collect?

Accepted Answer

We collect what's necessary to operate the rental — your name, contact info, payment method, and location during active rentals. See our Privacy Policy for the complete list.

Question 19

Do you track me when I'm not riding?

Accepted Answer

No. GoPedl only uses your location during an active rental, and only to support the rental experience (showing you nearby bikes, confirming returns, locating a bike if it's lost). Location access stops when the rental ends.

Question 20

Is my payment information secure?

Accepted Answer

Yes. Payment is processed by industry-standard payment providers (Stripe). GoPedl does not store full card numbers on our servers.

Question 21

I run a rental business. How do I become a GoPedl operator?

Accepted Answer

GoPedl is built on Lockr Labs, the smart-lock platform powering every rental. Visit lockrlabs.com to learn about partnership terms (zero upfront cost, simple revenue share, integration with Peek Pro and FareHarbor).

Question 22

Can I integrate GoPedl with my existing booking system?

Accepted Answer

Yes. Lockr Labs integrates with Peek Pro and FareHarbor, the two leading reservation platforms for tour and activity operators. Most operators are up and running in under two weeks.

Questions, answered.

Getting Started

Reservations & Payment

Unlocking & Riding

Returns

Privacy & Safety

Operators & Partnerships

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